Shipping Policy
Due to global logistic issues, we've closed shipments to the following countries:Hong Kong, Macau, South Korea, Taiwan, Nigeria, Russia, Ukraine.You can also purchase QCY products through online and offline authorized stores in your country/region. We apologize for the inconvenience.
1.What countries do you ship to?
1) We will arrange the shipment every Wednesday. The package will be sent from China. 2) We cannot ship items to P.O. Boxes, APO/FPO/DPO addresses. 3) Shipments subject to carrier performance restrictions. This includes but is not limited to; severe weather, natural disasters, and other conditions beyond our control. 4) In addition to transit time, there may be processing time.
2. What countries do you ship to?
Due to global logistic issues, we've closed shipments to the following countries:Hong Kong, Macau, South Korea, Taiwan, Nigeria, Russia, Ukraine.You can also purchase QCY products through online and offline authorized stores in your country/region. We apologize for the inconvenience.
| COUNTRY | FREIGHT | SHIPPING TIME |
|---|---|---|
| Colombia, Ecuador, Georgia, Tunisia, Azerbaijan, Algeria, Albania, Peru, Argentina, Paraguay, El Salvador, Luxembourg, Canada, South Africa, Cyprus, Côte d'Ivoire | $3-$15 | 7 - 30 Business Days |
| France, Germany, Italy, Spain, United Kingdom, United States, Belgium, Netherlands, Bulgaria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Austria, Croatia,Denmark, Finland, Ireland, Malta, Brazil, Greece, Malaysia, Mexico, Norway, Singapore, Switzerland, Thailand, Chile, Philippines, Vietnam, Israel, Angola, Australia, Ghana, Japan, Kenya, New Zealand, Nigeria, Pakistan, Rwanda, South Korea, Tanzania, Turkey, Uganda, United Arab Emirates, Indonesia, Kazakhstan, Serbia, Bangladesh, Cambodia, Saudi Arabia, Belarus,Puerto Rico | Free | 7 - 30 Business Days |
For Brazil, pls kindly leave your TAX ID when filling in the shipping information.
Please Note: New country channel users from Pakistan, Egypt, Angola, Rwanda, Tanzania, Kenya, Ghana, Uganda, and Nigeria, Please do provide accurate address information to ensure successful delivery. Incorrect information may lead to delivery failure and loss for which we cannot be held responsible. Thank you for your understanding and support.
3. Free Shipping Restrictions:
The free shipping offer is limited to standard ground shipping. Shipments are subject to the carrier on-time performance and availability. Subject to change without notice.
4. How Can I Track My Order?
If you have a us.qcy.com account you can view your order's status under the "My Orders" tab of your account page. If you do not have an account you track your order here. You will need your order number and contact email on hand.
5.I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.Please note that if you use the shipping address of the logistic company to deliver parcels to other regions or countries, the extra costs incurred need to be borne by you.
6.Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.7.What do I need to do when I received a different product than what I ordered?
Please contact customer support at support@qcyearphone.com .
Please contact customer support at support@qcyearphone.com .