Privacy Policy

Our Privacy Policy was updated on January, 2023.
Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

About us

Dongguan Hele Electronics Co., Ltd. and its related companies (" QCY," "Our," "We" or "Us") ÔľĆ take your privacy very seriously. This Privacy Policy is designed with your needs in mind, and it is important that you have a comprehensive understanding of our personal information collection and usage practices, while ensuring that ultimately, you have control of your personal information provided to QCY.

About this privacy policy

This Privacy Policy explains how QCY collects, uses, discloses, processes and protects any personal information that you give us or that we collect from you at ( "QCY"). Should we ask you to provide certain information by which you can be identified when you use the services on our platform, it will only be used in accordance with this Privacy Policy and/or our terms and conditions for users. Under this Privacy Policy, "personal information" means information that can be used to directly or indirectly identify an individual, either from that information alone or from that information combined with other information QCY has access to about that individual, except as otherwise specifically provided by applicable laws in your region. We will use your personal information strictly in accordance with this Privacy Policy.

1. What information is collected by us and how do we use it

1.1 What information is collected by us
In order to provide our services to you, we will ask you to provide personal information that is necessary to provide those services to you. We will only collect the information that is necessary for its specified, concrete, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes. You have the right to choose whether or not to provide the information we have requested, but in most cases, if you do not provide your personal information, we may not be able to provide you with our services or respond to your queries.

1.1.1 Information you provide to us
We may collect any personal information you provide to us, which is necessary for the service you choose. For example, you may provide your QCY Account information when you log in; you may provide us your email address if you wish to receive news or updates from us; you may provide us your mobile phone number, address, name, postal code, order, invoicing details if you use retailing services.
1.1.2 Information That We Collect Automatically
With regard to each of your visits to QCY we will automatically collect the following information:
ÔĀ¨Details of QCY buying and browsing activities, for these purposes we will automatically collect information from your device. In some jurisdictions, including countries in the European Economic Area and the UK, this information may be considered as personal information under applicable data protection laws. Specifically, this collected information may include IP addresses, device type, unique device identification numbers, browser type, broad geographic location (e.g. country or city-level location), browsing patterns and details of how you have interacted with QCY and the goods and services available on it.
ÔĀ¨In addition, we gather information of the visitors to the QCY, including browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors. Some of this information may be collected using cookies and similar tracking technology, as explained further under the COOKIES below. Where we are required by applicable law, we will seek your prior consent to the collection of information using cookies and similar tracking technologies. We also may derive or collect inferences about you based on your buying and browsing activity information and other information we have collected about you.
1.1.3 Information That We Receive From Third Parties
We collect personal information of you from third parties including our related companies, our business partners, your representatives and public sources.Social media platforms if you choose to register for a QCY account via a social media account. Exactly what information we receive will depend on your privacy settings with the applicable platform, but would typically include basic public profile information such as:Your social media user name, nickname,Your social media profile picture,Name,Email,Social account: Facebook, Twitter, Instagram, Youtube, Country, Payment information: Credit card numbers or similar payment / transaction accounts that you intend to purchase with.
1.2 How we use the personal information that we collect
The purpose of collecting personal information is to provide you with our services, and to ensure that we comply with applicable laws, regulations and other regulatory requirements. This involves:
ÔĀ¨Providing, processing, maintaining, improving and developing our services to you, such as delivery, after-sales, customer support.
ÔĀ¨Handling your questions or requests about our services, such as answering customer inquiries.
ÔĀ¨Conducting relevant promotional activities, such as providing marketing and promotional materials and updates. If you no longer wish to receive certain types of promotional materials, you may opt-out by the method provided in the message (such as the unsubscribe link at the bottom of the message) unless otherwise specified under applicable laws. Please also see "Your rights" below.
ÔĀ¨Providing personalized services and content. We may recommend personalized products, services and activities, based on information you generate when using our services, such as purchase history, website browsing history, and searching history. You have the right to opt-out from receiving personalized recommendations and to object to profiling, including that carried out for direct marketing purposes, at any time. Please also see "Your rights" below.
ÔĀ¨Internal purposes such as data analysis, research, and development of statistical information related to the use of our services for improvement. For example, machine learning or model algorithm training is performed after de-identification processing.
ÔĀ¨Storing and maintaining information related to you for our business operations (such as business statistics) or for fulfilling our legal obligations.
ÔĀ¨Other purposes with your consent.
Here are more detailed examples on how we use your information (which may include personal information):
ÔĀ¨ Processing your purchase order. Information related to e-commerce orders is used for processing the purchase order and related after-sales services, including customer support and re-delivery. In addition, the order number will be used to cross-check the order with the delivery partner as well as to record delivery of the parcel. Recipient information, including name, address, phone number and postal code will be used for delivery purposes. Your email address is used to send you parcel tracking information. A list of purchased items is used for printing an invoice and enables the customer to see which items are in the parcel.
ÔĀ¨ Collecting user feedback. The feedback you choose to provide is valuable in helping QCY make improvements to our services. In order to follow up on the feedback you have chosen to provide, QCY may correspond with you using the personal information that you have provided and keep records of this correspondence for problem solving and service improvement.
ÔĀ¨Sending notices. From time to time, we may use your personal information to send important notices, such as notices about purchases and changes to our terms, conditions, and policies. Since such information is critical to your interaction with QCY, it is not recommended that you refuse to receive such information.
We promise that we will not sell any personal information under any circumstances and will not use any personal information for advertising purposes without your consent

2.Cookies and other technologies

2.1What are the cookies

A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a member ID that the site uses to track the pages you've visited. Generally, cookies work by assigning a unique number to the user that has no meaning outside the assigning site.

2.2Types of information we collect by cookies

See the Section1. of this Privacy Policy for more information about the types of information we collect.

2.3Why we use cookies

We use cookies, pixels, and other technologies (collectively, "cookies") to recognize you, learn more about your interests, keep your tracks and provide you with essential features and services and for additional purposes, including:





Improving security.



2.4Other tracking technologies

In some cases third parties may use cookies and other technologies such as web beacons /SSL and JavaScript on the QCY website in connection with online services like banner advertising, website analytics and surveys. This may allow them to collect information about your use of our website (including your computer's IP address) which they may store in the United States or other countries. The use of these technologies allows them to deliver customized advertising content, measure the effectiveness of their advertising, evaluate users use of the QCY website and other websites and provide other services relating to website activity and internet usage. Those third parties may also transfer the information they collect to others where required to do so by law, or where those others process the information on their behalf. The services we may use from time to time include Google Analytics, Hubspot:


Hubspot provides a customer relationship management tool that enables us to collect Customer Personal Data and Program information and Program History to onboard and manage customers so that we may provide the Services. Hubspot is self-certified under the US-EU Data Privacy Shield and is subject to a Data Processing Addendum with us with EU Standard Contractual Clauses so that processing may take place in the United States. Please refer to Hubspot's Privacy Policy for more information. HubSpot Analytics uses cookies and beacons to track how long Customers and potential Customers are on our Site, what marketing pages they visit, what marketing offers they respond to, and a visitor's identity in order for us to improve our customer education material, set up accounts, and provide the Services. For a description of all HubSpot cookies you can read about them on their site and check out Hubspot Cookie Policy.

Users should be aware that QCY cannot control the use of cookies or the resulting information by advertisers or third parties hosting data for QCY. You can find more details in the privacy policies of those third parties' services on their own websites, including information on how to opt out of certain conduct.

2.5How can you control cookies

You can determine if and how a cookie will be accepted by configuring the privacy setting of the browser you are using to access the QCY or the "privacy setting" of your device.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You have the right to decide whether to accept or reject cookies. For instructions on how opt out of Google Analytics.

By using this website, you consent to the processing of data about you by Hubspot in the manner and for the purposes set out above. You have the right to decide whether to accept or reject cookies. For instructions on how opt out of Hubspot.

If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies maybe necessary to provide the you with certain features (e.g., customized delivery of information) available on the QCY website. 

3.How we share, transfer, and publicly disclose your personal information


We may exchange personal information with third party service providers who assist us with payment, marketing, data processing, IT, archival, auditing, accounting, customer contact, legal, business consulting, banking, delivery, data analysis, document management, research, investigation, insurance, website and other services. Some of these third parties may be located in USA, EU countries and other countries. We disclose personal information with the following categories of recipients:













QCY will not transfer your information to any subject except in the following cases:



3.3information Transaction

We share information globally, both internally within the QCY affiliates, and externally with our partners and with those you connect and share with around the world in accordance with this policy. Your information may, for example, be transferred or transmitted to, or stored and processed in the United States or other countries outside of where you live for the purposes as described in this policy. These data transfers are necessary to provide the services set forth in the QCY and to globally operate and provide our Products to you. We utilize standard contractual clauses, rely on the European Commission's adequacy decisions about certain countries, as applicable, and obtain your consent for these data transfers to the United States and other countries.

3.4Public disclosure

QCY will only publicly disclose your personal information under the following circumstances:



4.How we store and protect your personal information

4.1Retention policy

We retain personal information for the period necessary for the purpose of the information collection described in this Privacy Policy, or as required by applicable laws. We will cease to retain and delete or anonymize personal information once the purpose of collection is fulfilled, or after we confirm your request for erasure, or after we terminate the operation of the corresponding service. An exception to this is personal information that we are processing for public interest, scientific, historical research, or statistical purposes. QCY will continue to retain this type of information for longer than its standard retention period, where permitted based on applicable laws or your request, even if further data processing is not related to the original purpose of collection.

4.2Security Measures

QCY utilizes a variety of security measures to maintain the safety of your personal information. All user contact information is contained behind a "firewall" and only accessible by a limited number of employees who have special access rights to production systems. We only store personal information in electronic form.


Your personal information of your account is protected by your password. If you choose to modify your personal information, you may do so by visiting the QCY member account page. You will be required to submit a valid member ID and password for authentication before you will be able to modify your file. Because password information has been encrypted, it is completely invisible, including to our customer service team. We also recommend that you do not divulge your password to anyone.

No data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we use appropriate technical and organizational measures to protect the information we hold for you, we cannot guarantee the security of any information you transmit over the internet.

5.Your rights

5.1Controlling settings

QCY recognizes that privacy concerns differ from person to person. Therefore, we provide examples of ways QCY makes available to you to restrict the collection, use, disclosure or processing of your personal information and control your privacy settings, such as sign in or out of the QCY Account.

If you have previously agreed to us using your personal information for the aforementioned purposes, you may change your mind at any time by contacting us at

5.2 Your rights to your personal information

Depending on applicable laws and regulations, you have the right to access, rectification, and erasure of any other personal information that we hold about you (hereinafter referred to as the request).

This Privacy Policy requires that your request satisfy applicable laws and regulations and the following conditions:

(1) Through QCY's exclusive request channel and for the protection of your information security, your request should be in writing (unless the local law explicitly recognizes the oral request);

(2) Provide sufficient information to enable QCY to verify your identity and ensure that you are the data subject or a person legally authorized to act on the data subject's behalf..

Once we obtain sufficient information to confirm that your request can be processed, we shall proceed to respond to your request within any timeframe set out under your applicable data protection laws.

In detail:









5.3 Withdrawal of consent

You may withdraw your consent previously provided to us for a particular purpose by submitting a request, including collecting, using, and/or disclosing your personal information in our possession or control. Based on the specific service you are using, you can contact us at We will process your request within a reasonable time from when the request was made, and thereafter not collect, use and/or disclose your personal information as per your request. Depending on the extent of your withdrawal of consent, please note that you may not be able to continue receiving the full benefit of QCY's products and services. The withdrawal of your consent or authorization will not affect the validity of our processing carried out on the basis of the consent up until the point of withdrawal.

5.4Cancelling account

If you wish to cancel the QCY Account, you can contact us at, please note that the cancellation will prevent you from using the full range of QCY products and services. Cancellation may be prevented or delayed in certain circumstances.

5.5Visitors From CALIFORNIA

We share personal information in the ways described in our Privacy Policy, including by allowing third parties that provide us analytics and advertising services to collect information through cookies and other similar technologies. We do not treat this as a sale of personal information for purposes of state law, although you do have the choices that we describe to you in this Privacy Policy.

You have the right to request that we disclose information about our collection and use of personal information and to request access to your personal information. You also have the right to request that we delete personal information in certain circumstances. We will not charge you different prices or provide different quality of services unless those differences are related to your information or otherwise permitted by law.

To exercise your rights, you or your authorized agent may contact us using the contact details provided under section CONTACT US below. Once we receive your request, we may verify it by requesting information sufficient to confirm your identity, including by asking you to verify information about your use of the websites.

6.Chidren's privacy

QCY does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use QCY Services only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 13 without the consent of the child's parent or guardian. If a child has provided us with personal information without parental or guardian consent, the parent or guardian should contact to remove the information.

7.How we update this Privacy Policy

We review the Privacy Policy periodically based on changes in business and technology, and we may update this Privacy Policy. If we make a material change to this Privacy Policy, we will notify you via your registered contact information such as email (sent to the email address specified in your account) or publish on QCY websites or notify you via mobile devices so that you can learn about the information we collect and how we use it. Such changes to Privacy Policy will apply from the effective date specified in the notice or website. We encourage you to check this page regularly for the latest information on our privacy practices. Your continued use of the services on the website will be deemed acknowledgement of the updated Privacy Policy. We will ask for your explicit consent when we collect additional personal information from you or when we use or disclose your personal information for new purposes.

8.Contact Us


If you have any comments or questions about this Privacy Policy or any questions relating to QCY's collection, use, or disclosure of your personal information, please contact us at the address below referencing "Privacy Policy". When we receive privacy or personal information questions about access/download requests, we have a professional team to solve your problems. If your question itself involves a significant issue, we may ask you for more information. If you are not satisfied with the response you received, you can hand over the complaint to the relevant regulatory authority in your jurisdiction. If you consult us, we will provide information on the relevant complaint channels that may be applicable based on your actual situation.