Warranty Policy


 Your QCY product purchase is covered by a one-year limited manufacturer warranty from the date of delivery. Please ensure you retain your purchase receipt. If any defects occur due to quality issues within the warranty period, kindly bring both the warranty card and the purchase receipt to the authorized dealer for complimentary replacement services.

The manufacturer's warranty is void under the following circumstances but not limited to:
• Improper or inadequate maintenance or modification.
• Accident, misuse, abuse, contamination, or other external causes.
• The use of unspecified adapter and accessories.
• Malfunctions or damages resulting from natural disasters, earthquakes, lightning, abnormal voltage, or environmental factors.
• Damages that occur as a result of one's failure to follow the instructions.

Customer Service

Thank you for purchasing the QCY authentic products. Please feel free to contact us if you have any questions or concerns. QCY Customer Service Team guarantees a quick response and hassle-free solutions to any issue you may have within business hours.
Email: support.qcyearphone.com
Official website: us.qcy.com

Note: We only provide after-sale service for products purchased directly from QCY or QCY authorized distributor. If you have purchased from a different seller, please contact them for any exchange or refund request.

*For defective products or the return of items, please contact us with your order number within the specified warranty period. DO NOT dispose of any product parts as they may be required for inspection/repair.