Support Center

Frequently Asked Questions

Delivery & Return

  • How much is the delivery? 
  • Why do my items get shipped separately? 
  • How do I retum an item? 
  • How long does it take to get a refund?

Support & Policy

  • How many ways to reach QCY?
  • How to request after-sale support?
  • How to check if my QCY product is original?
  • How long is my warranty?

Refund & Payment

  • How long does it take to get a refund? 
  • What kinds of payment methods do you accept?
  • What to do if my payment failed? 
  • How is sales tax calculated on my order?

Products & Orders

  • Why can’t my earbuds connect with the QCY App?
  • How to charge QCY power bank?
  • How to reset QCY bank?
  • How to repair a power bank not charging?

What are you looking for else?

User Manual
Support Videos
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Shipping Policy
Warranty Policy
Affiliate Program
(Coming soon)