Please contact support at support@qcyearphone.com
Shipping Policy - Development
Due to global logistic issues, we've closed shipments to the following countries:Hong Kong, Macau, South Korea, Taiwan, Nigeria, Russia, Ukraine.You can also purchase QCY products through online and offline authorized stores in your country/region. We apologize for the inconvenience.
1.What countries do you ship to?
1) We will arrange the shipment every Wednesday. The package will be sent from China.
2) We cannot ship items to P.O. Boxes, APO/FPO/DPO addresses.
3) Shipments subject to carrier performance restrictions. This includes but is not limited to; severe weather, natural disasters, and other conditions beyond our control.
4) In addition to transit time, there may be processing time.
2. What countries do you ship to?
Due to global logistic issues, we've closed shipments to the following countries:Hong Kong, Macau, South Korea, Taiwan, Nigeria, Russia, Ukraine.You can also purchase QCY products through online and offline authorized stores in your country/region. We apologize for the inconvenience.
DISPATCHES FROM LOCAL AMAZON WAREHOUSE | FREIGHT | SHIPPING TIME |
---|---|---|
United States, Japan, Canada, Mexico, Australia, United Arab Emirates | FREE | 2 - 7 Business Days |
DISPATCHES FROM OUR LOCAL WAREHOUSE | FREIGHT | SHIPPING TIME |
United States, Japan,Mexico | FREE | 2 - 7 Business Days |
DISPATCHES FROM OUR CHINA WAREHOUSE | FREIGHT | SHIPPING TIME |
United Kingdom,Singapore, Vietnam,Thailand, South Korea | FREE | 2 - 7 Business Days |
France, Germany, Italy, Spain, Netherlands, Belgium, Luxembourg, Ireland, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Austria, Denmark,South Africa, Greece, Switzerland, Cyprus,Norway,Malaysia,Philippines,Israel, Türkiye,New Zealand,Pakistan,Angola,Tanzania, Nigeria,Ghana,Uganda,Kenya,Egypt,Rwanda | FREE | 7 - 15 Business Days |
Brazil,Chile,Colombia | FREE | 15 - 30 Business Days |
Please Note: New country channel users from Pakistan, Egypt, Angola, Rwanda, Tanzania, Kenya, Ghana, Uganda, and Nigeria, Please do provide accurate address information to ensure successful delivery. Incorrect information may lead to delivery failure and loss for which we cannot be held responsible. Thank you for your understanding and support.
3. Free Shipping Restrictions:
The free shipping offer is limited to standard ground shipping. Shipments are subject to the carrier on-time performance and availability. Subject to change without notice.
4. How Can I Track My Order?
If you have a us.qcy.com account you can view your order's status under the "My Orders" tab of your account page. If you do not have an account you track your order here. You will need your order number and contact email on hand.
5.I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Please note that if you use the shipping address of the logistic company to deliver parcels to other regions or countries, the extra costs incurred need to be borne by you.
6.Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.