- How much is the delivery?
- Why do my items get shipped separately?
- How do I retum an item?
- How long does it take to get a refund?
Support Center
Frequently Asked Questions
Delivery & Return
Support & Policy
- How many ways to reach QCY?
- How to request after-sale support?
- How to check if my QCY product is original?
- How long is my warranty?
Refund & Payment
- How long does it take to get a refund?
- What kinds of payment methods do you accept?
- What to do if my payment failed?
- How is sales tax calculated on my order?
Products & Orders
- Why can’t my earbuds connect with the QCY App?
- How to charge QCY power bank?
- How to reset QCY bank?
- How to repair a power bank not charging?
What are you looking for else?
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